ITIL® 4 Specialist: Create, Deliver and Support (CDS) (SF)

About This Course

• Describe the basic concepts, principles, service value system components and practices acquired in ITIL 4 Foundation course. The learner will be able to better appreciate and apply in depth concepts and ITIL practices in the subsequent modules for creation, delivery and support services.
• Describe the key concepts and challenges relating communication, organization structures, collaborative teams, team capabilities and team culture across service value system. Explain how to plan and manage resources in the service value system.
• Describe the use and benefit of information and technology across the service value system.
• Describe the role of value streams in the service value system. Explain how value stream is able streamline organization flow of work and consideration when designing a value stream.
• Explain how to use a value stream to design develops and transition new service. Describe how some of the ITIL practices contribute to a value stream for new service.
• Explain how to use a value stream to provide user support. Describe how some of the ITIL practices contribute to a value stream for user support.
• Describe how to co-ordinate, prioritize and structure work and activities to create, deliver and support services. Describe the use of “shift-left approach to support service value system.
• Describe the various sourcing options and its consideration across service value system. Explain how organization can manage and integrate multiple suppliers in a value stream via service integration and management.