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PWM-Cleaning: Customer Management - Provide Quality Services (Classroom & Asynchronous)

Name: PWM-Cleaning: Customer Management - Provide Quality Services (Classroom & Asynchronous)
Price: 100.00 SGD
Rating: 4.7 (127 reviews)

Training Provider: LITERACY EMPOWERMENT ACADEMY PTE. LTD.

Course Reference: TGS-2022017651

S$100

Original: S$200

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About This Course

This course is only for the low wage workers in the PWM-Cleaning Sector.
Able to develop confidence and project a positive image to the customer and obtain direct feedback from customer(s) so as to make improvements to the quality of service provided.
Identify the causes for workplace problems and provide constructive solutions through defining the problem, collect information and process a solution. By learning to use problem solving tools at work will inspire them to be more self-reliant and develop important thinking skills to be contributing as members of the cleaning team.

What You'll Learn

This Module addresses the outcomes that are required for cleaning and facilities management staff to provide efficient customer service in the building services and cleaning sector. The overall objective of this module is to transform the role and mindsets of an ordinary cleaning crew to provide professional service by conveying both knowledge concepts and skills to help them in their day-to-day role in working and interacting with people.
The curriculum is developed with a ‘part-to-whole’ sequencing which starts with knowing and identifying who are the people included in the course of work as ‘customers’ which besides contractors, building management, the general public should also cover team members. The fundamental concepts are put across in 3 Learning Units.

Entry Requirements

• The level of English language proficiency should be at WPLN Level 1.
• No work experience is required.
• Majority of learners with special needs, language barriers due to low educational level. The program though conducted in English, requires our trainers to translate some of the content to Mandarin, Malay, sometimes Tamil and to different dialects to meet the special needs of learners for ease of understanding.