Sales Target Management
About This Course
To equip retail service staff with the essential skills and competencies to evaluate and monitor sales target and performance to plan and initiate actions to achieve excellence in sales delivery.
Learning Units:
LU1 Customer feedback, trends in customer behaviour and traffic generators
LO1: Understand the significance of customer feedback including customer behaviour trends and traffic generators that affects sales target management
LU2: Sales strategies and tactics
LO2: Interpret key elements and features of a sales plan and the various types of sales initiatives, such as promotional campaigns
LU3: Setting store sales target, communicating and motivating team members
LO3: Communicate, drive and motivate team members to achieve the established sales targets
LU4: Assessing internal factors and techniques for increasing sales
LO4: Assess internal factors influencing sales outcomes and implement techniques for increasing sales to new and existing customers in the retail environment
LU5: Evaluating business environment, competitor and economic activities
LO5: Review the business environment, including competitor and economic activities and raise potential changes in store sales targets
LU6: Monitoring sales target and providing recommendations for improvement
LO6: Monitor sales targets to improve staff productivity and make recommendations to support sales targets that are aligned to organisational objectives
What You'll Learn
To equip retail service staff with the essential skills and competencies to evaluate and monitor sales target and performance to plan and initiate actions to achieve excellence in sales delivery.
Entry Requirements
• Be above 18 years of age to 65 years of age
• Have an understanding of the organisation’s product and service offering
• Have an understanding of the organisation’s structure, standard operating procedures and guidelines on a relevant area of work.
• Be able to listen, read, speak and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Literacy Level 5.