Workplace Communications
About This Course
To equip retail service staff with the essential skills and competencies to implement and develop communication plans that are in align to communications strategies.
Learning Units:
LU1: Establishing Best Workplace Communication Practices
- LO1 To identify and adopt the best practices for workplace communication in accordance with organisational culture and characteristics
LU2: Developing and Implementing Effective Communication Plans and Strategies
- LO2 To develop communication plan using appropriate communication tools and mechanisms to suit the organisation culture
LU3: Evaluating Impact to Employee
- LO3 To evaluate effectiveness of employee communication strategies
- LO4 To coach staff for effective communication
What You'll Learn
To equip retail service staff with the essential skills and competencies to implement and develop communication plans that are in align to communications strategies.
Entry Requirements
• Be above 18 years of age to 65 years of age
• Have an understanding of the organisation’s product and service offering
• Have an understanding of the organisation’s structure, standard operating procedures and guidelines on a relevant area of work.
• Be able to listen, read, speak and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Literacy Level 5.