Manage Change
About This Course
To equip retail service staff with the essential skills and competencies to develop and implement change management initiatives, change management strategies and programmes.
Learning Units:
LU1: Communicate change management programmes to employees
- LO1 Communicate change management strategies, components of change management programme plans, objectives and implementation plans to employees
LU2: Factors and resources supporting change management programmes
- LO2 Identify factors and apply resources that support change management programmes and initiatives
LU3: Implementing change management programmes
- LO3 Implement change management programmes and initiatives successfully
LU4: Resistance and environments impacting change management programmes
- LO4 Recognise the internal and external environments that influence change programs, as well as the challenges and resistance to change management programmes and initiatives
LU5: Assessing change management process and managing resistance
- LO5 Assess the progress of change management processes and to mitigate actions to manage change resistance and opportunities
LU6: Evaluating and monitoring change management programmes
- LO6 Analyse and evaluate change needs and monitor the effectiveness of change management programme for improvement
LU7: Presenting project performance outcomes to stakeholders
- LO7 Manage the needs and expectations of stakeholders and effectively present project performance outcomes in accordance with organisation procedures
What You'll Learn
Entry Requirements
• Be above 18 years of age to 65 years of age
• Have an understanding of the organisation’s product and service offering
• Have an understanding of the organisation’s structure, standard operating procedures and guidelines on a relevant area of work.
• Be able to listen, read, speak and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Literacy Level 5.