Sales Closure
About This Course
To equip retail service staff with the essential skills and competencies to supervise selling strategies amongst employees to close sale of products and services to meet customer satisfaction and recommend complementary products and services to the customers for additional sales by identifying customer's verbal and non-verbal cues.
Learning Units:
LU1: Customers' demographics and purchasing decisions
LO1: Distinguish the various types of customers demographics and their buying motivations that influence a customer’s purchasing decision
LU2: Competitor analysis
LO2: Identify key competitors and apply strategies to recommend complementary products and services to the customers for additional sales
LU3: Sales Closing Techniques
LO3: Recognize customer behaviours and apply the appropriate sales closing techniques
LU4: Point of Sale (POS) terminals and cashless payment terminals
LO4: Demonstrate the monitoring of the operational readiness and closing of Point of Sale (POS) terminals and cashless payment terminals
LU5: Cash Collection and Cash Float
LO5: Prepare the collection of cash and managing the cash float within a retail outlet
LU6: Cash and Discrepancy Reporting Procedures
LO6: Prepare documentation for cash collection reporting and
discrepancy reporting in accordance with organisational procedures
What You'll Learn
Entry Requirements
• Be above 18 years of age to 65 years of age
• Have an understanding of the organisation’s product and service offering
• Have an understanding of the organisation’s structure, standard operating procedures and guidelines on a relevant area of work.
• Be able to listen, read, speak and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Literacy Level 3.