Solve Problems and Make Decisions at Operations level (Problem Identification Level 2)

About This Course

On completion of this unit, learners will be able to:
1. Recognize the symptoms at the workplace which could potentially lead to workplace problems, including recognizing situations of deviations from norms and the sources of these symptoms.
2. Adopt appropriate tools and techniques in recognizing the root causes of a problem, identifying the impact on oneself and others, identifying the possible sources of the problem, in order to tackle the workplace problems
3. Adopt creative and logical thinking in generating and selecting ideas to tackle the identified workplace problems
4. Adopt appropriate processes in evaluating selected ideas for problem-solving, in selecting the most ideal solution in tackling the identified workplace problem using pertinent criteria including assessing the strengths and limitations for each idea
5. Develop an action plan including selecting suitable modes of communication using appropriate factors and measure the areas of impact of its implementation
6. Adopt appropriate corrective actions, preventive measures and reflect on the entire problem-solving process, on what has taken place in order to draw relevant learning points for future reference