Specialist Diploma in Customer Experience Design and Analytics
About This Course
Upon successful completion, course graduates will be able to:
• Interpret and analyse emerging industry trends in the areas of customer experience management
• Track and analyse customer data in visual representation to design engaging customer journey and experiences
• Design exceptional service delivery systems with customer-centric, sustainability and technological-driven innovations and processes for a seamless brand and buying experience
What You'll Learn
Info: The Post-Diploma Certificate in Customer Insights & Management is by Singapore University of Social Sciences(SUSS). Course fee only reflects RP's Post Diploma Certificate. Refer to SUSS webpage for SUSS' PDC course fee.
Entry Requirements
The minimum entry requirements (MER) for the Specialist Diploma in Customer Experience Design and Analytics are as follows:
• Applicants should possess at least a local diploma qualification or equivalent from recognised institution.
• Applicants who do not meet the entry requirements may be considered for admission to the course based on evidence of at least 5 years of relevant working experience or supporting evidence of competency readiness. Suitable applicants who are shortlisted will have to go through an interview and/or entrance test. The Polytechnic reserves the right to shortlist and admit applicants.