Service Design Capstone Project
About This Course
1. Apply relevant customer analytic tools and processes to effectively gather customer insights to analyse customer needs and customer experience gaps.
2. Propose and present an actionable customer-centric service action plan for a seamless customer experience across touchpoints.
What You'll Learn
Entry Requirements
The minimum entry requirements (MER) for the Specialist Diploma in Customer Experience Design and Analytics are as follows:
• Applicants should possess at least a local diploma qualification or equivalent from recognised institution.
• Applicants who do not meet the entry requirements may be considered for admission to the course based on evidence of at least 5 years of relevant working experience or supporting evidence of competency readiness. Suitable applicants who are shortlisted will have to go through an interview and/or entrance test. The Polytechnic reserves the right to shortlist and admit applicants.