Problem Identification

About This Course

1) Identify symptom(s) of potential problem(s) at the workplace
2) Identify deviations to workplace norms and practices from symptom(s) identified
3) Use of appropriate tools and techniques to identify possible root cause(s) of problem(s)
4) Identify impact of the problem(s) on ones job responsibilities and other parties involved
5) Use creative and logical thinking to generate and select ideas to solve problem
6) Use pertinent criteria to evaluate selected ideas to choose the most desirable solution(s) to the problem(s)
7) Develop an action plan to implement the chosen solution(s)
8) Use appropriate modes to communicate chosen solution(s) and action plan to relevant parties
9) Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary
10) Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future