Managing Difficult Conversations with Colleagues & Parents (Synchronous e-Learning)
Training Provider: NATIONAL INSTITUTE OF EARLY CHILDHOOD DEVELOPMENT
Course Reference: TGS-2023019467
S$134
Original: S$268
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About This Course
This workshop aims to equip learners with knowledge, skills, and dispositions in managing difficult conversations with colleagues and parents in early childhood settings. Learners acquire knowledge and skills about the guiding principles, key ideas, and practical strategies to defuse tense situations, manage uncomfortable or difficult conversations, and/or communicate concerns confidently and effectively with colleagues and parents.
What You'll Learn
By the end of the workshop, the participants will be able to:
1. Understand and recognize the issues related to difficult conversations;
2. Identify the possible causes of tensions and concerns between colleagues and/or parents in an early childhood setting;
3. Reflect on one’s communication disposition and recognise how this affects the way he/she responds to difficult conversations;
4. Apply effective communication strategies to handle difficult or uncomfortable conversations with colleagues; and
5. Apply effective strategies to defuse tense situations or communicate concerns with parents.
1. Understand and recognize the issues related to difficult conversations;
2. Identify the possible causes of tensions and concerns between colleagues and/or parents in an early childhood setting;
3. Reflect on one’s communication disposition and recognise how this affects the way he/she responds to difficult conversations;
4. Apply effective communication strategies to handle difficult or uncomfortable conversations with colleagues; and
5. Apply effective strategies to defuse tense situations or communicate concerns with parents.
Entry Requirements
a) Be ECDA-certified as L1/ L2/EY1/ EY2 Educator
b) Currently employed in a childcare registered or licensed with ECDA
Course Details
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