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Strengthen Resilience with Emotional Intelligence @ Workplace – Level 1

Name: Strengthen Resilience with Emotional Intelligence @ Workplace – Level 1
Price: 225.00 SGD
Rating: 4.3 (139 reviews)

Training Provider: James Cook Institute Pte Ltd

Course Reference: TGS-2023019605

S$225

Original: S$450

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About This Course

1) Explain the importance of inclusiveness in a diverse service environment at the workplace
2) Share ideas on how diversity can add value to the service delivery
3) Apply the emotional intelligence skills framework to interact with team members and customers at the workplace
4) Handle service challenges that occur in a diverse service environment using emotional intelligence skills as part of your resilience
5) Deliver the required service excellent standards to meet the organisation’s service standards in a diverse work environment
6) Improve your self-ability to handle issues in a diverse in a service environment

What You'll Learn

Learners are typically immersed in a diverse environment and are generally cautious and courteous in maintaining harmonious work relationships in terms of respecting gender, culture, race, and religion. They may exercise varied levels of emotional intelligence. They may signal and seek help from their immediate superiors or find personal outlets to alleviate their personal anxieties and challenges relating to a diverse service environment. This course will enable learners to recognise diversity markers and be cognizant of the importance of inclusiveness at the workplace. They can apply emotional intelligence in responding to workplace conflicts arising from diversity and manage personal anxieties when encountering new work situations and job requirements in a diverse service environment. They will also be able to apply resilience techniques to manage personal stress when handling challenges in a diverse service environment.

Entry Requirements

• Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (“ES WSQ”) Workplace Literacy (“WPL”) level 3.
• Be able to read and write English at a proficiency level equivalent to ES WSQ WPL level 3.
• Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (“WPN”) level 3.
• Learners to have minimum GCE ‘O’ level or ITE certificate education
• The learner should have at least 1 year’s working experience in any industry.