Support Change Initiatives: Support Workplace Improvements and Innovations
About This Course
At the end of the programme, learners will be able to:
- Understand how Build Measure Learn Loop can be applied to workplace improvements and innovation.
- Promote a culture of innovation and continuous improvement.
- Apply Empathetic Design Approaches to analyse root cause of a problem.
- Define the design challenge to uncover underlying cause of issues.
- Collaborate with stakeholders through facilitating approaches to develop potential solutions.
- Develop experiments to test the potential solutions.
- Analyse metrics developed to measure effectiveness of proposed solutions for recommendation to stakeholders.
- Review effectiveness of proposed solution to design challenge
- Understand constraints and risk to decide on options
What You'll Learn
This course introduce learners to the proprietary FIRE framework to drive workplace improvements and innovations. This framework builds empathy with one’s the various stakeholders in the organisation, measuring their reactions, and learning what adjustments to improve such interactions.
The component of the FIRE framework is as follows:
- Frame: Set the Challenge
- Initiate: Create the Solution
- Rationalise: Validate the Solution
- Explore: Decide on Options
They will learn to identify business processes that require improvement at the workplace; brainstorm for possible solutions and develop new process that are not wasteful.
Entry Requirements
It is assumed that the participant’s should minimally possessed the following profile:
- Possess minimum of Diploma or equivalent level of education; or
- Be able to speak, listen and read English at a proficiency level not lower than the Workplace Literacy (WPL) Level 7; and
- Have more than 1 years or more of work experience; and
- Have at least 1 years’ experience in a supervisory or managerial role.