Manage Stakeholders with Emotional Intelligence
About This Course
This programme is specially designed for learners to:
1. Develop emotional intelligence (EI) skills for more effective stakeholder management.
2. Interact and respond empathically with various stakeholders at the workplace.
3. Use a conversational process to manage difficult conversations, encouraging cultural sensitivity and resolving conflict.
4. Handle contingencies according to organisational standards with emotional resilience.
What You'll Learn
In this invigorating and insightful experiential program, you will gain an awareness of how mastering emotional intelligence skills can positively impact your relationships and communication with various stakeholders.
Experience a validated EI profile to uncover your personal inventory, learn how to decipher the emotional requirements of the environment, assess the emotional strengths and limitations of various stakeholders and utilize adaptive strategies to influence & communicate for better outcomes and improved interpersonal relationships!
Entry Requirements
For this course, learners are assumed to have or be able to…
1. Have a comprehensive understanding of the organization’s vision, mission, values and business goals
2. Have 3 years of supervisory experience in a service-related capacity
3. Be able to speak, listen, read and write English at a proficiency level not lower than the ES WSQ WPL Level 5