Support Workplace Improvements & Innovations
About This Course
• Apply the FIRE Framework to drive workplace improvements and innovation.
• Promote a culture of innovation and continuous improvement.
• Apply Empathetic Design Approaches to analyse root cause of a problem.
• Define the design challenge to uncover underlying cause of issues.
• Collaborate with stakeholders through facilitating approaches to develop potential solutions.
• Develop experiments to test the potential solutions.
• Analyse metrics developed to measure effectiveness of proposed solutions for recommendation to stakeholders.
• Review effectiveness of proposed solution to design challenge
• Understand constraints and risk to decide on options
What You'll Learn
Problem Solving requires the learners to be able to generate effective and efficient solutions to solve problems and capitalise on new opportunities by being able to determine underlying causes of problems and collaborate with other stakeholders to implement and evaluate solutions
This course introduce learners to the FIRE framework to drive workplace improvements and innovations. This framework builds empathy with one’s the various stakeholders in the organisation, measuring their reactions, and learning what adjustments to improve such interactions.
Innovation requires a balance between invention and adoption. Stakeholders’ feedback and partnership drive adoption. By turning stakeholder into partners during the innovation cycles, it will allow for better improvements and innovations and quicker acceptance and adoption.
Entry Requirements
• Possess minimum of Diploma or equivalent level of education; or
• Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 7; and
• Have more than 1 years or more of work experience; and
• Have at least 1 years’ experience in a supervisory or managerial role