Promote Customer Centric Innovations
About This Course
• Adopt CENTRIC Framework to manage customer centric innovations
• Identify desired outcomes of human centred innovations and key drivers of innovation
• Apply convergent and divergent thinking techniques to develop new solutions
• Build deep understanding of customer by collecting data to gather insights
• Develop Customer Journey Map to analyse improvement areas to frame the problem statement
• Facilitate stakeholders to promote creativity and synthesizing ideas to create new innovative services
• Apply visualisation techniques to develop concept or solution prototype
• Devise experiments to test concept-prototype
• Analyse metrics designed to measure impact of experiment
• Provide recommendations based on outcomes of experiments
What You'll Learn
This course is intended to give learners the tools required to foster innovation and growth inside their organization, by supporting the creation of customer-centric products and services through the processes of the CENTRIC framework.
By the end of this course, learners should be able to create and promote customer-centric innovations that enabling business leaders to be able to combine ideas and knowledge from many different domains and fields to create innovative approaches to problem-solving that have a lasting impact in their areas of work.
Entry Requirements
• Possess minimum of Diploma or equivalent level of education; or
• Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 7; and
• Have more than 1 years or more of work experience; and
• Have at least 1 years’ experience in a supervisory or managerial role