ITIL (CDS) Create, Deliver, Support (SF)
About This Course
This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
“Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.
What You'll Learn
The course will help you to:
improve existing processes
effectively manage IT teams
optimize value streams and workflows
align digital services with business strategy
improve how services are developed
integrate new technologies embed Lean, Agile, and DevOps ways of working.
Entry Requirements
- Candidates must already have achieved ITIL4 Foundation certification to qualify to sit the examination
- O level / Diploma
- 3 years min work experience preferred