Service Excellence for F&B (Asynchronous & Synchronous)
About This Course
Course Objectives
After the completion of this course, learners will be able to apply the following learning outcome to their job:
Learning Outcome
1: Learners will be able to apply product and service offerings to match customer profiles.
2: Learners will be able to establish customer rapport and build customer confidence.
3: Learners will be able apply post-sales follow up to build customer confidence and loyalty.
4: Learners will be able to respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation.
What You'll Learn
Entry Requirements
Knowledge and Skills • No Formal Qualification & Lower Primary • Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills WSQ Level 2 Workplace Literacy (WPL) Attitude • Positive Learning Attitude