ITIL® Foundation Certificate in Service Management (SF) (Synchronous e-learning)
About This Course
1.To certify competence through a Statement of Attainment (SOA).
2.To support learner’s career progression.
3.To meet organizational requirements for work.
4.To prepare the learners for ITIL Foundation Examination.
What You'll Learn
Chapter 2 Digital Transformation
Chapter 3 Key Concepts & Principles
Chapter 4 Service Value
Chapter 5 Service Value Chain & Practices
Chapter 6 Course Summary
Entry Requirements
Demographics:
• Age: Minimum 18 years old.
Education:
• Minimum GCE O Levels.
• Language: Workplace Literacy and Numeracy Level 4 (WPLN: Speaking, Writing, Listening, Reading, and Numeracy at ESS level 4 or equivalent to Lower Secondary Level of English and Mathematics).
Technical Skills and Knowledge
• Broad knowledge on computer network.
• Broad knowledge on server hardware and software.
• Experience with Operations and user support.
• Understand IT Service best practices.
• Able to evaluate information using it to forecast for planning or research purposes.
Working Experience
• Recommended to have at least 1 year working experience in technical support on IT Service Management.