I Am Resilient in Service: The New Normal – Level 1
About This Course
1) Explain the importance of inclusiveness in a diverse service environment
2) Contribute ideas on how diversity can add value to the service delivery
3) Apply emotional intelligence to interact effectively with team members and customers
4) Handle service challenges in a diverse service environment with resilience
5) Deliver service excellence in diverse work environment to meet organisation’s service standards
6) Improve self-ability to handle diverse in a service environment
What You'll Learn
With the right mindset and attitude towards embracing and tapping the opportunities of diversity to increase service delivery excellence, learners are introduced to how emotional intelligence can be applied to improve collaboration, resilience and working relationships to handle service challenges in a diverse environment.
Having been equipped with knowledge and skills to embrace diversity and demonstrate inclusiveness at the workplace, learners are ready to work with team members to deliver service excellence and handle challenges with resilience to achieve organisational objectives. More importantly, learners are encouraged
Entry Requirements
• Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (“ES WSQ”) Workplace Literacy (“WPL”) level 3.
• Be able to read and write English at a proficiency level equivalent to ES WSQ WPL level 3.
• Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (“WPN”) level 3.
• Minimum of 1 year’s working experience in any industry
• Minimum of GCE “O” level