Interpersonal Communications: Relationship Building and Conflict Management
Training Provider: SINGAPORE UNIVERSITY OF SOCIAL SCIENCES
Course Reference: TGS-2023021540
S$420
Original: S$1,400
Save S$980
About This Course
a) The purpose of this course is to equip employees, especially managers and team leaders with the soft-skills required to build strong teams and bonds at the workplace. Specifically, this course focusses on relationship development and conflict management. b) This two-day programme will introduce participants to the fundamental theories and strategies of relationship building while also offering conflict mediating techniques. As soft-skills inevitably affect the bottom-line of any industry, this capability development course is crucial for organisational productivity and enabling behaviour.
What You'll Learn
The course is designed to specifically develop a participant’s interpersonal communication abilities, engender positive relationships, and solve interpersonal conflict at the workplace. The course is relationship-centred, which means that the objective of studying communications is to build positive and productive connections with others.
Importantly, you will learn how relationships are formed and gain the most advantageous result from your communication practices. The course will also explain how conflict takes root in relationships and how to read the signs of its development. If any subject is currently in conflict, you will learn the techniques to break the cycle.
The theories and concepts of the course are chosen for practicality and immediate usability in the workplace or for one’s personal life. This means that the knowledge learnt is neither abstract nor theoretically obtuse. They have direct function and application to real-world communication problems.
Importantly, you will learn how relationships are formed and gain the most advantageous result from your communication practices. The course will also explain how conflict takes root in relationships and how to read the signs of its development. If any subject is currently in conflict, you will learn the techniques to break the cycle.
The theories and concepts of the course are chosen for practicality and immediate usability in the workplace or for one’s personal life. This means that the knowledge learnt is neither abstract nor theoretically obtuse. They have direct function and application to real-world communication problems.
Entry Requirements
GCE N level or higher
Course Details
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