Optimising Revenues and winning Customers with Service Excellence and Customer Delight
Training Provider: SINGAPORE INSTITUTE OF TECHNOLOGY
Course Reference: TGS-2023022093
S$480
Original: S$1,600
Save S$1,120
About This Course
1. To understand the Principles of Services, and its Outcomes
2. Anticipating Customer Expectations and applying to practice
3. Understand the principles of Communication and how to apply into practice
4. To understand the importance and relevance of achieving Customer Satisfaction and exceeding Customer Expectations
What You'll Learn
This training is designed for staff at a managerial and supervisory level to learn how to deliver profitable service at consistently high quality levels and up to the standards of the given brand, and to apply techniques to take care of customers and achieve the so-called WOW factor to exceed customer expectations.
Entry Requirements
No pre-requisite required
Course Details
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