SCPD07 Service Operation Management
Training Provider: Temasek Polytechnic
Course Reference: TGS-2023025991
S$200
Original: S$500
Save S$300
About This Course
This is a 100% e-learning course that runs on a PC or laptop web browser. At the end of this course, you will learn:
1. Types of services and nature of service processes
2. Service concept as a strategic tool
3. Managing customer and business relationships
4. Customer expectations, service quality and confidence
5. Managing service supply chains
6. Integrating networks, technology and information
7. Performance measurement
8. Service strategy
9. SCOR model, Total Quality Management (TQM) and Balanced Scorecard
What You'll Learn
This course aims to provide learners a good understanding of the different types of services and managerial implication, the competitive environment of services, types of competitive strategies. It also includes steps to design service process and develop blueprint, nature of capacity planning & key considerations.
This course is to be completed within 1 month from the date of successful registration.
This course is to be completed within 1 month from the date of successful registration.
Entry Requirements
Applicants with post secondary education and/or relevant working experience.
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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