Coc in Using Design Thinking to Thrive in Business (Customer Experience) (Synchronous e-Learning)
Training Provider: Institute of Technical Education
Course Reference: TGS-2023034141
S$525
Original: S$1,750
Save S$1,225
About This Course
The online course helps participants to find a solution for persistent customer-centered business problems. Participants will take a customer journey to identify business needs and dreams and customer profile, uncover customer�s touchpoints and the voice of customer for each touchpoint. At the end of the course, a Customer Experience Blueprint will be formulated that can potentially be used for the business to thrive.
What You'll Learn
Topics Covered:
� Design Thinking methodology to provide a systematic approach to identify and understand customers� needs and behaviour.
� Applying the power of the Design Thinking methodology to create your Customer Experience Blueprint
� Design Thinking methodology to provide a systematic approach to identify and understand customers� needs and behaviour.
� Applying the power of the Design Thinking methodology to create your Customer Experience Blueprint
Entry Requirements
Nil
Course Details
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