PWM-Retail: Service Challenges L1
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2023036055
S$200
Original: S$400
Save S$200
About This Course
This course is only for the low wage workers in the PWM-Retail Sector.
Respond to challenging service situations according to service recovery procedures to respond to the challenges and escalate unresolved service challenges.
What You'll Learn
At the end of the course, learners will be able to:
• Recognise triggers in the service environment that may lead to potential
service challenges
• Use service recovery procedures to respond to service challenges
• Escalate unresolved service challenges
• Recognise triggers in the service environment that may lead to potential
service challenges
• Use service recovery procedures to respond to service challenges
• Escalate unresolved service challenges
Entry Requirements
Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 3 and above.
Course Details
Back to All Courses
Note: To apply for this course, visit or contact the training provider directly.
More Courses from NTUC LEARNINGHUB PTE. LTD.
• Evaluate organisational requirements and business needs for cloud solutions
• Evaluate new a...
• Evaluate organisational requirements and business needs for cloud solutions
• Evaluate new a...
• Discuss foundation concepts of cybersecurity principles.
• Explain how organizations respond ...