Service Leadership L4

Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2023036056
S$240
Original: S$480
Save S$240

About This Course

The Service Leadership course offers a transformative journey into the principles and practices of leading with excellence and empathy. Through a comprehensive curriculum, participants delve into the core elements of service-oriented leadership, understanding the needs of stakeholders, and fostering a culture of service within their organizations. From effective communication and relationship building to empowering and developing others, the course equips leaders with the skills and mindset necessary to navigate change and challenges with resilience and integrity. Ethical decision-making and measuring service performance are also explored, alongside real-world case studies and best practices. By the course's conclusion, participants emerge with a profound understanding of service leadership principles and a tangible action plan to implement them, driving positive change and fostering success in their teams and organizations.

What You'll Learn

Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.

Entry Requirements

Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 4 and above.

Course Details

Duration 16 hours
Language English
Training Commitment Full Time and Part Time
Total Enrolled 196 students
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