Leading Through Digital Disruption
About This Course
A. Knowledge & Understanding
1. Appraise the challenges in digital disruption and the market-driven forces that allow disruptors to succeed
2. Develop and implement a cohesive end-to-end customer journey and experience to engage a population of customers with changing profiles, demands and buying patterns
3. Design a digital transformation strategy that meets customer needs, creates new customer value and generates business revenues through digital change
4. Propose strategies to lead digital transformation and navigate leadership challenges associated with operating in a disruptive environment
B. Key Skills
1. Develop a digital identity and digital vision
2. Monitor and integrate emerging technology trends and developments for the identification of new and emerging technological products, services and techniques
3. Plan and systematically execute processes to facilitate the transition of individuals, teams and organisations to a desired end state in a manner that is seamless, sustainable and aligned with business objectives
What You'll Learn
2 Evaluate an organisation's digital capabilities and exploit the power of its core business
3 Design a digital transformation strategy that meets customer needs, creates new customer value and generates business revenues through digital change
4 Propose strategies to lead digital transformation and navigate leadership challenges associated with operating in a disruptive environment
5 Examine emerging technology trends for new technological products, services and techniques
6 Recommend processes to facilitate the transition of organisations to a desired end state that is aligned with business objectives
7 Implement a cohesive end-to-end customer journey and experience
Entry Requirements
Bachelor Degree