WSQ Advanced Design Thinking using AI
About This Course
Feeling stuck in your career and not progressing with your promotion?
Faced with complex problems everyday and not knowing how to solve?
Companies are spending thousands on "Design Thinkers" and you want to elevate your value to be a problem-solver?
This is it! You need a certification to progress!
Problems right now are VUCA and has to be solved by Design Thinking:
Volatility (V) require an adaptable mindset to align rapidly changing demands.
Uncertainty (U) require a spirit of learning and experimentation.
Complexity (C) require a critical thinker that focus on the root of the problem.
Ambiguity (A) require empathy and deep insight of the situation and context.
And that’s not all..
Do you think your customers are not heard enough and you hoped you can do something for them?
Do you feel some of your projects are just plain pointless and wished that you are targeting the right problem?
Do you feel you could get your team to be more creative and think out of the box?
Do you roll out some projects which you have absolutely no idea whether it will crash and burn?
3 most important skills (according to Forbes) in Digital Transformation:
- Critical Thinking (Problem-Solving)
- Creativity (Think Outside the Box)
- Collaboration (Working with Others)
One of the most comprehensive and professional 3-day WSQ Advanced Design Thinking in Singapore. It will empower you with effective framework and mindsets of a problem-solver, project manager and innovator in order to solve real-world problems.
What You'll Learn
LO1: Interpret Key Characteristics and 5 Action Phases of Design Thinking
LO2: Identify Problem through Empathizing with Users
LO3: Define Clear Project and Business Objectives
LO4: Generate New Ideas to Solve the Defined Problem
LO5: Build Prototype to Visualise Ideas
LO6: Review Ideas to Decide on a Best Solution
Agenda:
Day 1- AM
Introduction to DT and Action Plan
• What is Design Thinking?
• 7 Types of Design Thinker / DT Checklist
• Speed Design Thinking
Day 1- PM
Empathize Phase
• How to Build Rapport
• How to Create Discussion Guide
• Compile Insights in Empathy Map
• What's a Persona and JTBD
• How to Convey Empathy by Storytelling
Day 2- AM
Define Phase
• Write the Design Brief
• 5 Types of Questions
• How to React to Your Boss
• Propose a DT Action Plan
• Power of CJ Mapping and Fieldwork
• Standup Huddles
Day 2- PM
Ideate Phase
• Brainwriting
• Creative Exercises
• Affinity Map
• Prioritization Map
• Idea Evaluation
Day 3- AM
Prototype and Test Phase
• Prototype your Design Solution
• Physical Prototypes / Wireframes
• Storyboarding / Roleplays
• Assumptions and Questions
• How to Conduct a User Test
• What is the Outcome of User Tests?
Day 3- PM
Innovation Techniques
• What is Innovation and Design Thinking?
• Drawing Activities
• Value Proposition Canvas
• Creative Matrix
• What If?
Entry Requirements
Entry Requirement:
21 years and above
Possess minimally a Diploma Level and/or listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 6
Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 6
Minimum 3 months of working experience
Suitable For:
Successful professionals who are c-suites, managers, executives and stakeholders involved in innovation, change management, problem-solving and digital transformation in any corporate industry
Entrepreneurs and startup owners interested in good customer experience and innovation ideas for business
Mid-career professionals who want to pivot career to provide consultation / problem- solve in any industry
Freelancers or design students who are starting out in business-related industry
Corporate trainers / educators interested in Design Thinking, Innovation and Creativity