WSQ Service Quality Management (L3)
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2023039917
S$220
Original: S$440
Save S$220
About This Course
1. Manage, develop and review the quality with which services are provided to clients
2. Service quality standards, protocols and guidelines
3. Customers' behaviours and feedback
4. Service Recovery Processes
5. Evaluate and enhance service quality dimensions
6. Service Quality Initiatives
What You'll Learn
1. Supervise the adherence to quality care standards in service delivery
2. Effectively communicate and provide guidance to stakeholders regarding the adherence to service quality standards and procedures
3. Handle and address client behaviours, complaints, compliments, and feedback efficiently
4. Implement service recovery processes
5. Appraise the key performance indicators and evaluation metrics associated with service quality for relevant clinical services
6. Participate in audits and post-audit follow-up action plans to identify areas for improvement in service quality dimensions
7. Implement service quality initiatives
2. Effectively communicate and provide guidance to stakeholders regarding the adherence to service quality standards and procedures
3. Handle and address client behaviours, complaints, compliments, and feedback efficiently
4. Implement service recovery processes
5. Appraise the key performance indicators and evaluation metrics associated with service quality for relevant clinical services
6. Participate in audits and post-audit follow-up action plans to identify areas for improvement in service quality dimensions
7. Implement service quality initiatives
Entry Requirements
Post-Secondary, O level, A level, ITE, Dip.
Course Details
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