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Service Excellence

Training Provider: IGIVE ACADEMY PTE. LTD.
Course Reference: TGS-2023039996
S$250
Original: S$500
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About This Course

LO 1: Identify the qualities of a service professional and the importance of go-the-extra-mile service
LO 2: Build a professional image and persona
LO 3: Demonstrate effective communication skills
LO 4: Describe the types of customers and their preferred choice
LO 5: Identify methods to exceed customer expectations
LO 6: Meet customer needs and expectations by demonstrating qualities and characteristics of a service professional
LO 7: Provide positive customer through personalized service
LO 8: Evaluate areas of improvement on customer experience

What You'll Learn

Service Excellence is one of the best ways to generate business growth. Service excellence boosts revenue, increases customer lifetime value, and increases the productivity of employees. Service excellence is an important skillset that is important to both businesses and individuals.

Entry Requirements

• No prior industry experience is required.
• Education level - minimum lower secondary or equivalent.
• To counsel and advise applicants who did not meet the entry requirements that they may not be able to comprehend the content, keep up pace of training and/or cope with assessment conducted. Where necessary, unsuitable applicants will be discouraged from enrolling in the programme.
• Attitude: engaged and ready to make a difference in the workplace, values learning and open to be upgraded with new skills, and be responsible and committed to his/her career growth

Course Details

Duration 13.5 hours
Language English
Training Commitment Part Time
Total Enrolled 5 students
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