Provide Service Excellence in the Digital World for Retail
About This Course
Candidate will be able to perform:
Involve team members when planning to implement service innovation ideas
Acquire resources required for the implementation of service innovation ideas
Collect and analyse information on the effectiveness of implemented service innovation ideas
Review implemented ideas to make improvements
What You'll Learn
Importance of service innovation
Types of service innovation
Resources required to implement service innovation ideas
Methods to collect data on implemented service innovation ideas
Entry Requirements
1. Singaporean and PR
Possess a minimum credit in English at GCE “N” Level or its equivalent.
2. International
IELTS score 4.5 or TOEFL iBT score 32.
High School Diploma equivalent to GCE ‘N’ Levels with minimum grade C6 for 3 subjects, including English and Mathematics.
3. ALL Students are required to have basic computing skills - i.e., able to turn on the laptop, use the mouse, drag, and drop files, use online search engines for research; and be a competent user of Microsoft Office.