WSQ Solution Sales (SF) (Classroom & Synchronous and Asynchronous E-Learning)
About This Course
Omni-Channel Solution Sales professionals are in high demand and completing the "Omni-Channel Solution Sales" course opens up a world of job prospects and opportunities. With the skills acquired in this course, learners can pursue various job roles such as Omni-Channel Solution Sales executive, sales consultant, account manager, or business development representative. They will have the ability to drive sales growth, increase customer engagement, and maximize revenue through effective Omni-Channel Solution Sales strategies.
The "Omni-Channel Solution Sales" course equips learners with comprehensive knowledge and essential skills to excel in the Omni-Channel Solution Sales landscape. Through engaging with instructional units such as Sales Canvas Development, Customer Persona and Product Market Fit, Sales Discovery and Omni-Channel Solution Sales, Sales Closure, and After Sales Engagement, learners will gain a deep understanding of key concepts and strategies crucial for successful Omni-Channel Solution Sales.
In this course, learners will develop a strong foundation in Omni-Channel Solution Sales by acquiring skills in creating effective sales strategy plans. They will learn to identify target market segments through the creation of customer persona profiles and validate product-market fit through market research and analysis. Additionally, learners will design a structured process for the discovery phase of the sales cycle and implement closing techniques to secure successful sales deals. The course will also emphasize the importance of after-sales engagement, focusing on building long-term customer relationships, higher customer lifetime value, and ensuring customer satisfaction.
What You'll Learn
Knowledge Statements:
• Analyze market trends, competitor strategies, and customer preferences to identify potential target market segments.
• Identify key elements and components of an effective sales canvas for strategic sales planning.
• Recognize the importance of customer personas in tailoring marketing and sales strategies to specific target audiences.
• Describe the steps involved in the sales discovery process and its significance in understanding customer needs.
• Explain the role of after-sales engagement in fostering customer satisfaction, loyalty, and long-term relationships.
Skills Statements:
• Develop customer persona profiles using appropriate data gathering techniques and tools.
• Implement effective questioning techniques and information gathering methods during the sales discovery process.
• Design and create compelling sales canvases that align with organizational goals and target audience preferences.
• Apply closing techniques and negotiation strategies to secure successful sales deals and achieve desired outcomes.
• Devise strategies and resources for effective after-sales engagement, including feedback collection and relationship-building activities.
Ability Statement:
Strategically plan sales initiatives, develop sales solutions, and secure successful deals by leveraging customer personas, effective sales canvases, and after-sales engagement strategies for maximizing sales performance and customer satisfaction.
Entry Requirements
• Academic: Minimum one credit in N Level or its equivalent
• English Proficiency – Minimum IELTS 5.5 or its equivalent
• Age – Minimum 21 years
• Work Experience – Minimum 1 year