Mastering Communication Skills for Success
About This Course
This course begins with what constitutes highly effective communication at the workplace, the introduction of body language skills, its research and the significant impact it has on the interpretation of the message by the person or audience you are looking to. Learners will then go through an in-depth discussion on body language skills in all situations destroying factors, after which they will be guided on what to strongly avoid in any interaction for this non-verbal communication. A body language skills-self-awareness assessment utilising the Body Language 3D (Detect, Decipher and Display) Potentiality Profiling will follow suit, being conducted for each learner to discover one’s level of proficiency in reading, understanding and displaying body language in all interactions. Next, they will be guided through the Twin Effects of the Body Language system, namely the Facial & Feature Expressiveness and the Bodily Movements & Placement in which the various salient points to note in terms of body language will be shared during the course. Lastly, for more focused learning with directed application, the whole course will conclude with case studies and role-playing in the context of meetings, sales encounters, serving situations and mass presentations with public speaking.
What You'll Learn
• LO2 Use different communication styles, approaches and techniques, incorporating key elements of body language skills, to establish clear lines of communication in every interaction
• LO3 Use different modes of communication, tools and techniques to suit the communication styles in formal and informal settings
• LO4 Apply effective interpersonal techniques, communication styles and approaches when engaging people of different social and cultural backgrounds
• LO5 Interpret and respond to information received in the right context and overcome barriers to effective communications
Entry Requirements
• 21 years and above
• Possess minimally a Secondary Level and/or listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 3
• Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 3
• Minimum 1 month of working experience