Patient Service (Administrative support) Level 2
Training Provider: Temasek Polytechnic
Course Reference: TGS-2024042888
S$900
Original: S$3,000
Save S$2,100
About This Course
This is an introductory course to the role of the Patient Service Associate (PSA). PSAs facilitates frontline services in medical settings such as scheduling patient’s appointments, managing feedback and enquiries, payment collection and financial consultations. They also help the doctors and nurses with clinical support such as taking the measurement of height, weight and blood pressure. PSAs provide administrative support when required. They work in various locations such as private and public hospitals and polyclinics.
What You'll Learn
This module will build on the knowledge and skills from Module 1. It teaches learners how to serve in a person-centred approach, and reminds them to be mindful of patients who are dealing with mental health issues, dementia and learning disabilities. It also introduces learners to different clinical specialisations and specific medical terms. An insight into common hospital equipment and how to use them can be found in this module. Finally, the module offers different approaches for learners to communicate with patients and other medical professionals.
Entry Requirements
Pass screening which includes a basic technical test and interview
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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