Express with Precision and Impact
About This Course
• Identify outcomes during information exchange by identifying intended audience and purpose of exchange
• Apply appropriate communication channels and tools for exchange of information
• Utilize effective verbal and non-verbal communication techniques to deliver and interpret clear information through different communication channels
• Apply different emotional intelligence dimensions to enhance communication
• Use effective listening techniques to interact with diverse audiences successfully
• Utilize questioning techniques to clarify and gain deeper insights to information received
• Present ideas with clear and concise language to ease information processing with considerations to confidentiality and disclosure
What You'll Learn
Learners will also explore the role of emotional intelligence (EQ) in communication, mastering listening and questioning techniques to interact successfully with diverse groups. This course not only improves communication skills but also imparts the knowledge to handle confidential information with care, making learners an adept communicator in any professional or personal scenario.
Entry Requirements
Basic understanding of workplace norms and expectations.
Willingness to learn and adapt to new skills.
No prior experience required.
English Requirement: Basic proficiency in English, able to understand and communicate simple instructions.
(For courses infused with GenAI, intermediate proficiency in manipulating information in Office applications and browsers is required)
• Hardware & Software
o This course will be conducted as a Face to Face or a Virtual Live Class (VLC) via Zoom platform.
o Participants must own a Zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. Download from zoom.us/download.