IMPACTFUL INFLUENCE (AI EMPOWERED)
About This Course
• Acquire a clear understanding of goals by analysing stakeholder responses and aligning strategies to achieve the desired outcomes
• Adapt to diverse stakeholder interactions by understanding the impact of cultural backgrounds, and addressing diversity dimensions
• Apply emotional intelligence to effectively communicate and demonstrate empathy to convey desired goals
• Apply questioning techniques to understand issues and identify opportunities for improvement
• Demonstrate active listening techniques to promote and incorporate stakeholders diverse perspectives
• Apply a variety of problem solving techniques to collaborate effectively at the workplace
• Explain various communication channel and tools to correspond them to suitable work contexts
• Utilize appropriate verbal and non-verbal communication techniques to promote open dialogue with different stakeholders
• Describe knowledge sharing methods and tools to put in place appropriately for various work contexts
What You'll Learn
The course is structured to develop abilities in establishing trust and rapport, ultimately leading to more effective collaborational by delving into questioning techniques, active listening, and problem-solving model(s), vital for understanding and incorporating stakeholders' diverse perspectives. Finally, learners will be ungoing the usage into facilitiing the communication to ensure clear, effective communication and stakeholder satisfaction. This course would the key to embarking the journey to acquire the art of stakeholder engagement, empowering you to create meaningful, productive interactions in any professional setting.
Entry Requirements
Basic understanding of workplace norms and expectations.
Willingness to learn and adapt to new skills.
No prior experience required.
English Requirement: Basic proficiency in English, able to understand and communicate simple instructions.
(For courses infused with GenAI, intermediate proficiency in manipulating information in Office applications and browsers is required)
• Hardware & Software
o This course will be conducted as a Face to Face or a Virtual Live Class (VLC) via Zoom platform.
o Participants must own a Zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. Download from zoom.us/download.