WSQ Clinical Support for Patient Service Associates (L4)

About This Course

This is a 4-day programme aiming to equip learners with necessary knowledge and skills to effectively support clinical activities within a healthcare setting. This training program typically focuses on providing support in various clinical procedures and tasks while ensuring adherence to organizational protocols, standards, and guidelines.

To sequence these learning outcomes effectively, it's important to consider a logical progression that builds upon foundational skills and knowledge while gradually introducing more complex tasks.

Step-by-Step sequencing process was adopted to sequence the Learning Units:
Prior to attending the face-to-face class, learners will be required to complete 1 hour of asynchronous e-learning covering an introductory for the selected LUs so that they will be well-prepared when coming into class.
1. Establish effective communication with patients and healthcare professionals while recognising the significance of upholding patient confidentiality
2. Inspect and assess the physical appearance of drugs, referencing the date of their initial opening and following medication checking procedures, to accurately evaluate their condition.
3. Verify the prescriptions and the medication labelling against patient's identity, medication log and orders to ensure the right medications in the right quantities is given to the right patient.
4. Dispose of waste materials in accordance with organisational procedures. Clean and store all reusable equipment in accordance with organisational procedures.
5. Identify the types of eyedrops and its purpose.
6. Adhere to organisational protocol for venepuncture, uroflowmetry and electrocardiogram (ECG) by obtaining consent from patient regarding the procedures. Prepare the Patient for venepuncture, uroflowmetry and electrocardiogram (ECG). Perform clinical procedures including venepuncture, ECG and uroflowmetry according to protocol and guidelines and document the procedures administered.