IT Infrastructure and Operations (Part of SCTP)
About This Course
In the rapidly evolving digital landscape, the backbone of any successful organisation is its IT infrastructure and operations. This comprehensive course is designed to equip learners with the extensive knowledge and skills necessary to lead and innovate in the field of IT Infrastructure and Operations. Emphasising practical management strategies, clear objectives, and thorough maintenance practices, this course covers the crucial components of a robust IT framework, including storage solutions, backup techniques, and cloud technology.
This course is ideal for IT professionals aiming to advance into leadership roles within their organisations, system administrators looking to broaden their knowledge of IT infrastructure, and anyone interested in mastering the complexities of IT operations and management. Whether you're seeking to refine your expertise or pivot your career path, this course offers the tools and insights needed to excel in the dynamic field of IT Infrastructure and Operations.
What You'll Learn
• Analyse & articulate the key components & their interconnections within a typical IT infrastructure.
• Distinguish the primary types of IT operational environment.
• Discuss the functions of IT Operations Management & how IT operations support service delivery.
• Evaluate & explain network design & structure, including diverse network protocols & devices, crucial for IT operations.
• Discuss how networks enable communication & data transfer within & between organisations, & apply principles of network security effectively, including evaluating performance optimisation, high-level troubleshooting, & maintenance.
• Discuss the key aspects in Server Administration & hardware infrastructure, including various related System Administration principles & activities that are relevant for IT operations.
• Develop proficiency in managing & maintaining virtualised IT infrastructure, encompassing virtual servers, storage, & applications, including gaining skills in designing, implementing, & managing virtualised systems, along with troubleshooting virtualisation-related issues.
• Distinguish the different types of IT storage technologies & their purposes.
• Discuss the principles of data management, encompassing data lifecycle management, data protection practices, backup, recovery, & the implementation of relevant policies & operational procedures.
• Develop a comprehensive understanding of storage, data & datacenter components & their roles in modern IT infrastructure.
• Acquire familiarity with major cloud service providers & develop an understanding of the security & privacy considerations inherent in cloud computing.
• Analyse & articulate the ITSM lifecycle & ITIL practices with an understanding of how IT services are delivered & managed within an organization.
• Explore the key processes & methodologies used to identify, track, & resolve IT incidents & problems.
Entry Requirements
• WPLN Level 6
Advanced Certificate in IT Infrastructure and Operations; OR
• Mature candidates (≥ 30 years old with 8 years’ work experience in IT infrastructure and operation); OR
• Candidates with other qualifications will be considered on a case-by-case basis