PWM-Retail: Mastering Performance Based Coaching
About This Course
This course is only for the low wage workers in the PWM-Retail Sector. Learning Outcome 1: Apply knowledge of the characteristics and roles of a coach to recognize and articulate the role of a coach in enhancing performance
Learning Outcome 2:
Develop a comprehensive performance based coaching plan that prepares individuals to address service performance issues effectively
LO3. Utilize Performance Based Coaching Strategies to demonstrate their effectiveness in resolving service performance issues
LO4. Implement techniques for monitoring and providing feedback to track and communicate the progress of individuals in improving service performance
What You'll Learn
Learners will start by understanding the key characteristics and roles of an effective coach, learning to identify how a coach can significantly boost performance.
The journey continues as learners develop a detailed coaching plan, strategically designed to address and rectify service performance issues.
Utilizing targeted performance-based coaching strategies, learners will then demonstrate their effectiveness in overcoming these challenges, highlighting the practical outcomes of their coaching efforts.
Furthermore, the course emphasizes the importance of monitoring and feedback techniques, enabling participants to track and communicate the progress of individuals under their guidance.
This concise and practical program is crafted to equip aspiring coaches and service professionals with the essential tools and insights needed to improve service performance through impactful coaching.
Ideal for those looking to make a significant difference in their professional environments, it promises a blend of theory and application for real-world success.
Entry Requirements
Learner Profile
PME’s within the Retail Sector seeking to improve their coaching and mentoring skills.
Individuals aiming to enhance their leadership and team management capabilities.
Employees looking to boost their performance and career trajectory within their organizations
Entry Level Criteria
Lower Secondary or Speak, Listen, Read and Write English at WPL Level 4
Manipulate numbers at WPN Level 4 or equivalent
With working experience of at least 1 year in retail or non-retail sectors