Information Technology Infrastructure Library (ITIL®) 4 Foundation: Information Technology (IT) Service Management
Training Provider: Ngee Ann Polytechnic
Course Reference: TGS-2024046767
S$432
Original: S$1,440
Save S$1,008
About This Course
This course is designed to provide foundational knowledge of Information Technology Infrastructure Library (ITIL) 4 and its practices allowing learners to gain knowledge on how IT service management (ITSM) principles can improve Information technology (IT) services, focusing on key elements such as the service value system and the four dimensions of service management. Participants can learn how to improve IT services using ITIL guidelines and apply ITSM principles and practices.
What You'll Learn
This course offers the participant with comprehensive understanding of the Information Technology Infrastructure Library (ITIL) 4 concepts, terminology and principles being applied for Information Technology ( IT) Service Management. It embraces key concepts from Lean, Agile and Development Operations(DevOps) to provide an integrated, collaborative and holistic approach to deliver business value for an organization. After the completing course, the participant will be equipped with adequate knowledge to prepare themselves for the ITIL 4 Foundation exam.
Entry Requirements
Basic Information Technology(IT) literacy
It is recommended the participant to have at least 1 year of working experience in IT industry
Course Details
Back to All Courses
Note: To apply for this course, visit or contact the training provider directly.
More Courses from Ngee Ann Polytechnic
The AD Penetration Testing module provides a comprehensive exploration of vulnerabilities in network...
This is the core business analysis module of the programme, where learners develop the skills to tra...
The capstone module brings together all skills developed across Modules 1 to 4, challenging learners...