WSQ Advanced Certificate in Healthcare (Operations)
About This Course
Module Title: WSQ Patient Education and Engagement (L3)
1. Types of Screening Tests - Criteria and Limitations
2. Patients' lifestyle, habits and need
3. Recommendations by doctors and the options available
4. Promote health activities to mitigate negative influences, unhealthy behaviours and consequences
Module Title: WSQ Clinical Teaching and Supervision (L3)
1. : Curriculum requirements and learning outcomes in accordance with organisation's code of practice
2. : Facilitate learning and provide educational support to students and care staff in clinical settings
3. Professional limitations
4. Assess student and care staff in clinical settings
5. Clinic practice standards and clinical supervision
Module Title: WSQ Continuous Improvement Management (L3)
1. Principles of continuous improvement process
2. Continuous improvement initiatives and goals
3. Action planning tools and techniques
4. Monitor, evaluation, report and rectify improvement activities
Module Title: WSQ Service Quality Management (L3)
1. Manage, develop, and review the quality with which services are provided to clients
2. Service quality standards, protocols and guidelines
3. Customers' behaviours and feedback
4. Service Recovery Processes
5. Evaluate and enhance service quality dimensions
6. Service quality initiatives
Module Title: Professional Development (Professional) Series Develop Problem Solving Skills for Professionals
1. Examine:Identify Issues, Analyse Cause
2.Experiment: Develop Ideas, Evaluate Solution
3. Excite: Propose Recommendation, Gain Support
What You'll Learn
1. : Evaluate the criteria and limitations associated with different types of screening tests
2. : Administer health surveys to assess patients' lifestyle, habits, and any additional requirements
Module Title: WSQ Clinical Teaching and Supervision (L3)
1. Clearly explain and define the curriculum requirements and learning outcomes established by training institutions, while ensuring alignment with the organisation's code of practice
2. Apply clinical teaching methods to effectively facilitate learning in accordance with organisation's guidelines and procedures
Module Title: WSQ Continuous Improvement Management (L3)
1. Define the purpose, benefits, concepts and methods of continuous improvement process
2. Recommend and prioritise improvement initiatives, and establish specific improvement goals to be accomplished
3. Utilise suitable continuous process improvement action planning tools and techniques to efficiently execute improvement activities in alignment with action plans
Module Title: WSQ Service Quality Management (L3)
1. Supervise the adherence to quality care standards in service delivery
2. Effectively communicate and provide guidance to stakeholders regarding the adherence to service quality standards and procedures.
3. Handle and address client behaviors, complaints, compliments, and feedback efficiently
Module Title: Professional Development (Professional) Series Develop Problem Solving Skills for Professionals
1. Promote the use of root cause techniques as a problem solving approach for determining underlying cause of issues
2. Collaborate with stakeholders and facilitate thinking approaches to develop potential solutions.
3. Engage stakeholders to secure support for proposed solution
Entry Requirements
Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy and Numeracy (WPLN) Level 5 , learners equipped with WSQ Higher Certificate in Healthcare (Nursing) /WSQ Higher Certificate in Healthcare (Operations)