FM Quality Management System

As organisations focus on delivering a sustainable workplace that responds to evolving technologies and user needs, facility management (FM) has an important role to play. As one of the fastest growing professional and operational disciplines globally, organisations require a consistent FM approach across locations, sites and facilities - one that supports in-house delivery and provides procurement teams a benchmark to measure competency and maturity of FM providers in a global market. Adopting a management system framework approach with alignment to international standards (ISO) will provide the foundation to ensure processes within the build environment is able to achieve consistent compliance and continual improvement. Undergraduates will gain insight into the basic ISO 9001 (Quality Management) and the more specific ISO 41001 Facility Management – Management System. Through this course, there will also be references to other relevant ISO standards for environmental (ISO 14001) as well as workplace safety and health (ISO 45001) that can be integrated into a holistic integrated management system.

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