Promote Customer Centric Innovations (SF)
About This Course
This 2-day course covers the Critical Core Skills (CSS) Framework and is aligned to the Thinking Critically Cluster: Creative Thinking Intermediate (CCS Ref: CCS-CTH-I002-1) whereby learners will integrates multiple ideas and information from across various fields to develop solutions and new ways of working which address specific issues and deliver impact.
Learners will acquire the tools to foster innovation and growth inside their organization, by supporting the creation of customer-centric products and services through the processes of the CENTRIC framework.
What You'll Learn
For many companies, customer-centric innovation is a key focus. Customers, who have so many choices and unprecedented access to information, now control the buying process. To be successful, organisations must make their customers an integral part of product and service development
The proprietary CENTRIC Framework is a 7step customer centric innovation framework:
• Consider - Customer Segment/ Persona
• Empathise - Customer needs and expectations
• Navigate - Customer Experience/ Point-of-Vew
• Transform - Address Challenges & Opportunities
• Run-through - Concepts & Prototype
• Infer - Data, metrics & KPI
• Commission - Solution Implementation
Entry Requirements
• Possess minimum of Diploma or equivalent level of education; or
• Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 7; and
• Have more than 1 years or more of work experience; and
• Have at least 1 years’ experience in a supervisory or managerial role