Measuring & Managing Healthcare Quality & Value-Based Care
About This Course
This course delves into the intricacies of quality improvement and performance management within healthcare services and health systems. Using diverse stakeholder and different systemic perspectives, and exploring and practising different frameworks, tools, and systemic methods, students will learn to critically assess and formulate quality of care and value-driven outcome indicators as well as learn to manage healthcare and health system performance and improvement.
Practical application is emphasised as students will engage in a quality improvement initiative in the real world, as well as discuss managing and enhancing institutional performance using appropriate quality improvement frameworks and tools.
The course will emphasise the systemic and emergent nature of quality improvement within large and complex adaptive healthcare systems, to enable students to learn about leading and sustaining a culture of continuous quality improvement across the range of healthcare and health system settings and contexts.
What You'll Learn
1. Analyse and critique care quality, safety, outcomes and value in healthcare services and health systems from different stakeholder and systemic perspectives.
2. Apply appropriate frameworks, tools, and systemic methods to critique and formulate quality of care and value-driven outcome indicators and targets systematically.
3. Apply appropriate frameworks, methods, and tools to manage and improve the performance of healthcare institutions and health systems in terms of quality of care, safety, outcomes, and value.
4. Demonstrate an improvement initiative in real-life using learnings covered in this course ; built upon the key principles of improvement science that supports systematic planning, design, conduct, and evaluation of quality improvement efforts.
5. Recognise the systemic and emergent nature of quality improvement and performance management in large, socio-technologically complex adaptive systems such as health systems and healthcare services; and recommend appropriate approaches for leadership to drive and sustain practice and culture of quality improvement.
Entry Requirements
• Bachelor’s degree
• Relevant public health related work experience
• Candidates with other qualifications and experience may be considered on a case by case basis, subject to approval