Managing Risk and Customer Experience in Mergers & Acquisitions with AI
Training Provider: SINGAPORE UNIVERSITY OF TECHNOLOGY AND DESIGN
Course Reference: TGS-2024048449
S$600
Original: S$2,000
Save S$1,400
About This Course
This course equips executives with the knowledge and strategies to effectively manage risks associated with mergers and acquisitions (M&As), with a specific focus on customer experience (CX) while leveraging Gen AI and AI tools in due diligence.
What You'll Learn
a. Understand the importance of customer experience (CX) in mergers & acquisitions (M&As) success
b. Explore how and implement Gen AI initiatives
c. Identify opportunities to improve operational processes post-merger through innovation
d. Develop strategies for effectively managing Innovation strategies during and after the mergers & acquisitions (M&As) integration process
e. Leverage mergers & acquisitions (M&As) to create a reimagined and revitalized customer experience
f. Formulate strategies to address potential customer dissatisfaction and proactively manage CX risks post-merger
b. Explore how and implement Gen AI initiatives
c. Identify opportunities to improve operational processes post-merger through innovation
d. Develop strategies for effectively managing Innovation strategies during and after the mergers & acquisitions (M&As) integration process
e. Leverage mergers & acquisitions (M&As) to create a reimagined and revitalized customer experience
f. Formulate strategies to address potential customer dissatisfaction and proactively manage CX risks post-merger
Course Details
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