Information Technology Infrastructure Library (ITIL®) 4 Specialist: Monitor, Support and Fulfil (Synchronous e-learning)
Training Provider: Ngee Ann Polytechnic
Course Reference: TGS-2024048461
S$576
Original: S$1,920
Save S$1,344
About This Course
This course is designed to have hands on experience to implement Information Technology Infrastructure Library (ITIL) practices for monitoring, supporting, and fulfilling Information Technology (IT) services. Focus on managing customer satisfaction, optimizing service quality, and ensuring efficient incident and problem management.
What You'll Learn
The course offers the participant with comprehensive understanding of the Information Technology Infrastructure Library (ITIL) 4 concepts, terminology and principles being applied for Information Technology (IT) Service Management. It embraces key concepts from Lean, Agile and Development Operations (DevOps) to provide an integrated, collaborative and holistic approach to deliver business value for an organization. After the completing course, the participant will be equipped with adequate knowledge to prepare themselves for the Information Technology Infrastructure Library(ITIL) 4 Foundation exam.
Entry Requirements
Basic Information Technology (IT) literacy
It is recommended the participant to have at least 1 year of working experience in Information Technology (IT) industry.
It is recommended the participant to have a Information Technology Infrastructure Library(ITIL) 4 Foundation certification
Course Details
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