Enabling Academy: Tourism Soft Skills Training
Training Provider: Ludus Lab Private Ltd
Course Reference: TGS-2024048516
S$760
About This Course
This tourism soft skills training program equips individuals with disabilities with essential soft skills for front-line tourism roles like tour guides, customer service representatives, and event staff. The events and hospitality industry faces a shortage of skilled short-term staff and currently relies on untrained workers. Our collaborative program identifies and teaches the specific skills needed for these roles, creating a pool of qualified employees for tours, event and conference organizers.
What You'll Learn
1. Effective Communication Skills and Presentation Skills: Learn clear communication strategies for face-to-face, phone, and email interactions, and develop active listening skills to understand customer needs. Build confidence in self-advocacy for personal disability needs in the workplace, and communicate clearly about accessibility requirements for employees and tourists with disabilities.
2. Interpersonal Skills: Develop techniques for building rapport and creating a welcoming environment for tourists, and practice positive interactions with diverse clientele. Learn effective team collaboration strategies, and practice clear communication and information sharing with colleagues.
3. Problem-Solving Skills in Tourism: Develop critical thinking skills to address customer concerns, problems and challenges, and practice finding inclusive and accessible solutions to achieve a win-win scenario.
4. Scenario-Based Training: Integrate role-playing for real-world tourism scenarios, adapting them to address challenges faced by employees with disabilities, and practice communication, problem-solving, and conflict resolution in these simulations.
2. Interpersonal Skills: Develop techniques for building rapport and creating a welcoming environment for tourists, and practice positive interactions with diverse clientele. Learn effective team collaboration strategies, and practice clear communication and information sharing with colleagues.
3. Problem-Solving Skills in Tourism: Develop critical thinking skills to address customer concerns, problems and challenges, and practice finding inclusive and accessible solutions to achieve a win-win scenario.
4. Scenario-Based Training: Integrate role-playing for real-world tourism scenarios, adapting them to address challenges faced by employees with disabilities, and practice communication, problem-solving, and conflict resolution in these simulations.
Course Details
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