WSQ Mastering Conflict Management - Bridging Differences and Resolving Conflicts

Training Provider: OOM PTE. LTD.
Course Reference: TGS-2024048625
S$444
Original: S$888
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About This Course

LO1. Demonstrate ability to examine the underlying factors contributing to conflicts

LO2. Analyse conflict situations taking into account the relevant legal, ethical, organisational and cultural factors

LO3. Apply appropriate methods to resolve potential conflicts with team members

LO4. Analyse diverse viewpoints to effectively resolve conflicts within the team

What You'll Learn

The course sequencing of the learning outcomes follows a logical general-to-specific approach. It begins with a comprehension of the fundamentals of conflict, then proceeds to the analysis of particular cases, applying resolution methods, and the management of differing points of view in a team environment.

Entry Requirements

21 years and above
● Able to listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 5
● Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 5
● Possess basic computer literacy, including navigating a personal computer operating system and internet skills.
● Minimum 3 months of working experience

Should the learners not possess the required skills and knowledge, they will be invited for an interview by the Training Administrator / Training & Ops Manager (via in-person, audio/video call) and advised on suitable courses that they could undertake to improve their ability to fit into this course.

Course Details

Duration 16 hours
Language English
Training Commitment Part Time
Total Enrolled 117 students
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