WSQ Mastering Conflict Management - Bridging Differences and Resolving Conflicts
About This Course
LO1. Demonstrate ability to examine the underlying factors contributing to conflicts
LO2. Analyse conflict situations taking into account the relevant legal, ethical, organisational and cultural factors
LO3. Apply appropriate methods to resolve potential conflicts with team members
LO4. Analyse diverse viewpoints to effectively resolve conflicts within the team
What You'll Learn
Entry Requirements
21 years and above
● Able to listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 5
● Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 5
● Possess basic computer literacy, including navigating a personal computer operating system and internet skills.
● Minimum 3 months of working experience
Should the learners not possess the required skills and knowledge, they will be invited for an interview by the Training Administrator / Training & Ops Manager (via in-person, audio/video call) and advised on suitable courses that they could undertake to improve their ability to fit into this course.