Support Workplace Improvements & Innovations (SF)
About This Course
This 2-day course covers the SSG Critical Core Skills (CSS) and is aligned to the Problem Solving Intermediate (CCS Ref: CCS-PRS-I002-1) of the Thinking Critically Category.
Problem Solving requires the learners to be able to generate effective and efficient solutions to solve problems and capitalise on new opportunities by being able to determine underlying causes of problems and collaborate with other stakeholders to implement and evaluate solutions
This course introduce learners to the FIRE framework to drive workplace improvements and innovations. This framework builds empathy with one’s the various stakeholders in the organisation, measuring their reactions, and learning what adjustments to improve such interactions.
Innovation requires a balance between invention and adoption. Stakeholders’ feedback and partnership drive adoption. By turning stakeholder into partners during the innovation cycles, it will allow for better improvements and innovations and quicker acceptance and adoption.
What You'll Learn
The FIRE Framework is a methodology that blends into a single framework Design Thinking, Lean Start-up and Agile into a single framework. This philosophies has its focus on customer value and emphasis on taking action. They are ways of taking the risk out of processes by incrementally building and testing solutions to ensure their success before scaling them..
This programme is intended to help supervisory or managerial staff of an organisation facilitate the development of continuous improvement solutions. They will learn to identify business processes that require improvement at the workplace; brainstorm for possible solutions and develop new process that are not wasteful.
Entry Requirements
• Possess minimum of Diploma or equivalent level of education; or
• Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 7; and
• Have more than 1 years or more of work experience; and
• Have at least 1 years’ experience in a supervisory or managerial role