PROVIDE PRACTICAL PRODUCT ADVISORY
About This Course
• After the training, learners will be able to Define the various categories of products available in the retail environment
• After the training, learners will be able to Demonstrate techniques to build customer trust and establish positive relationships
• After the training, learners will be able to Apply cross-selling and upselling strategies to maximize sales opportunities.
What You'll Learn
This training is essential to equip the service personnel with the skills and knowledge to provide product advisory in the retail sector.
Performance Gaps Addressed:
• Learners have knowledge but can upskills to have more clarity and ability to define better the various categories of products available
• Learners are able to service customers and not able to further build customer trust and establish positive relationships
• Learners do not cross sell and does not create opportunities for up selling
Entry Requirements
• Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 3
• 35 years and older, acknowledging the rich experience this demographic brings to the learning environment
• Proactive attitude towards effective communication and relationship management
• The minimum education requirement is secondary school education, ensuring that all participants have a foundational academic skill set to build upon
• WSQ Workplace Literacy (WPL)
• In instances where formal qualifications are not held, learners must provide Statements of Attainment (SOAs) or supporting documentation. These documents should demonstrate previous participation in WSQ training programs, or equivalent, or substantiate relevant work experience indicative of the competencies required.
• For those who do not meet the above criteria, a writing proficiency assessment and a subsequent interview with a program specialist may be offered. Admission will then be considered on a case-by-case